Microsoft Windows Users and iYogi Predict a Surge in Tech Support for Windows 7 Upgrades

Survey Shows That Nearly Half of Consumers Think Upgrading to a New Operating System Will Require Technical Assistance

New York, NY- September 16, 2009 – iYogi, the on-demand tech services company with a unique global delivery model, announced today the results of a consumer poll regarding support concerns and predictions for the upcoming launch of the new Microsoft Windows 7 operating system. Based on responses from more than 1,000 Windows XP and Windows Vista users, 52 percent think that moving to a new operating system and moving their data is a hassle, suggesting some real frustrations on the near horizon. Nearly half (47 percent) think upgrading to Microsoft Windows 7 may require a call to technical support - potentially causing a huge backlog of support needs, as up to 40 million copies of Windows 7 are expected to be sold in 2009, according to IDC.

"We predict that more than 40 percent of XP users will generate support calls and inquiries globally this year and even more in 2010 as mass adoption kicks in and people face the prospect of dealing with an entirely new interface," said Vishal Dhar, President Marketing & Co-founder of iYogi. "We estimate twice as many support calls for current Windows XP users than Windows Vista users, since Microsoft Windows XP users will require a 'clean' install including migrating applications, settings and drivers--a potentially arduous, time-intensive task."
Additional survey findings reveal:

58 percent of users think they will or may upgrade to Windows 7, an encouraging number considering some of the backlash surrounding Vista

Only 39 percent of users are aware that Windows 7 is launching soon, suggesting an increased flurry of help questions in the coming months as more people become aware of the upgrade options.

iYogi has more has more than 90,000 annual subscribers and provides thousands of single incident sessions every day on a 24/7 basis. Its Global Delivery Platform delivers on the highest customer satisfaction benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs to tech support.

ABOUT IYOGI

iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi's unique model, including proprietary technology iMantra and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi -- with its proven global expertise delivery model, intelligent customer insight systems, easy-to-use self-help tools and automated PC optimization and computer support services - offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers.

For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.

Media Contact

Derek Kober
GlobalFluency
Tel. 650-433-4233
Email: dkober@globalfluency.com

Contact:

Vishal Dhar
President, Marketing
Tel. : +1-212-229-0901
Email : vishal@iyogi.net
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Global computer Makers Vying for "Green" Crown

Analysts say going green has become a business plan unto itself for the industry's heavyweights: a way to stand apart from rivals, win over a growing segment of environmentally conscious consumers, & shore up branding worldwide. The two major U.S. computer vendors - Hewlett-Packard Co, Dell Inc, & Apple Inc - argue that customers glean real benefits, for example lower power consumption in green-certified display screens. "It's a green arms race, in which they're trying to two up each other," said John Spooner, an analyst with Technology Business Research. "The good news is they're all working in this direction & that's going to benefit themselves, their customers & the environment."

Personal computer makers are increasingly prioritizing "green" strategies, generating a pivotal point of competition for customers that are becoming more attuned to their financial - & societal - benefits.

While there's differences between the two in areas such as materials, computer power usage & recycling & packaging, analysts & environmental groups say, the green agenda is profiting from the competition between them. Campaigns by interest groups like Greenpeace to praise or tweak computer makers have been effective. "Companies are realizing that consumers do use these environmental considerations as tiebreakers. It does help differentiate their products," Forrester's Sally Cohen said. Around 70 percent of companies surveyed in a recent report by Forrester Research cited product differentiation - the desire to stand out - as a business driver for their environmental strategies. "It has struck a chord with consumers, businesses, stakeholders & NGOs," said Eric Lowitt, a research fellow at Accenture.

Analysts point to certain efforts - such as Dell's recycling program, Apple's moves to remove toxic raw materials, & HP's actions around packaging - as areas of success. But the IT industry still accounts for an estimated 2 percent of global emissions of greenhouse gas carbon dioxide. Consumers might have trouble picking out who among the computer makers are making the right moves: Dell says it aims to become the "greenest technology company on Earth"; Apple lays claims to the "greenest relatives of notebooks"; & HP stresses it's a long tradition of environmentalism as well as the market size to effect adapt. TBR recently ranked Dell No. 1 out of 40 technology companies on corporate sustainability. But a recent Greenpeace report ranked Apple best among the major computer makers.

In interviews, Dell & HP - while each asserting leadership - downplayed talk of competition. they pointed out that any good sustainability strategy must be comprehensive, & span the company, right down to its supply chain. Some analysts say what may be more important than companies' actual green initiatives - often highly technical - is their ability to communicate them to the market. Tod Arbogast, Dell's director of sustainable business, said there is actually some collaboration around green initiatives. "I don't think we've reached the tipping point yet, I think we'll continue as an industry to innovate, challenge two another to go further. faster on these efforts," they said. Bonnie Nixon, HP's director of sustainability, said green practices should be integrated throughout the company. HP's "commitment has been there, certainly through the 90's & the fact that society is focusing on green right now is great. We're in an industry that can truly demonstrate" environmental leadership, they said.
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Is Your Computer Going Green?

"I have erased all my files, it's perfectly safe to donate it, " you say. But Consumer Reports says differently after conducting a study of used computers/hard drives purchased on E-bay. In this study, Consumer Reports ran simple & inexpensive application available to somebody to determine what information may still be stored on a computer's hard drive.

Changes in needs for our personal computer, as well as updates & new application occur quickly in our every growing world of technology. As this happens, consumers often decide to "get rid of" their "old computer" & based on their needs & budget purchase another five. Depending on the original cost & condition of the computers, some people offer a trade in to dealers that can be refurbished & sold, some give them away to friends & relatives & others donate them to a charity or school. With the "recycling" of your personal computer, you may feel you have done a lovely deed & helped someone out, as well as avoid waste, making a eco-friendly & socially positive decision of how to dispose of your elderly personal computer or PC recycle. However, no lovely deed goes unpunished, & the risk to your information on your elderly computer may at the least involve identity theft. Identity theft is now the fastest growing white-collar crime & where that information on your elderly computer lands may not be a safe place. You can be sure of one thing, if you left information on your computer, there is probably someone out there that can find it, & use it.

What Do You reckon Consumer Reports Found on Used Computers from E-Bay?

*A Microsoft Word tax document including salary information

* Quicken files with expense & finance data

* A MySpace account, complete with name & password

* Lists of favorite web sites

* Outlook express e-mails

* Love letters & photographs

These computers were all described by sellers as "reformatted" or "wiped cleaned."

In a larger study, a research fellow at Harvard University examined over 1,000 hard drives & found only one third of them were properly cleaned. Microsoft Windows doesn't claim to have an easy or secure way to erase your entire hard drive & recommends using third party program. Mac OS X has a feature to permanently erase Trash files but it's been reported to be slow & only 10.3 or later versions can permanently erase entire hard drives.

Inside Edition also checked out the possibilities & probabilities of identity theft for well meaning citizens who donated their computers to lovely Will. The 25 computers purchased in the east coast hubs for as little as $30.00, as well as one computers picked up from a dumpsite held not surprising but alarming information.

Computer expert Steve Elderkin who examined the hard drives shares that "Of all the hard drives, not one was cleaned of any of the information. Depending on the hard drive itself, you could have all the data in a matter of minutes with no work."

An Arlington, VA resident who believed they had erased all of the information on his hard drive was shocked to learn that within minutes, experts had found both his & his wife's social security numbers. Social security numbers are of work a jackpot for identity thieves who can easily use a social security numbers to connect the dots for identity theft with other easy to access information. A social security number is a winning lottery number to gain access to your financial or medical credit. In addition to social security numbers, the expert found information from previously filed tax returns & passwords.

Before you donate, give away, or recycle your elderly computer, consider options like WipeDrive from WhiteCanyon.com who've been providing security solutions since 1998 or Eraser, which is free at www.heidi.ie/eraser. it is important to thoroughly tidy your hard drives before allowing them out of your hands, if you've used your computer to make purchases, do taxes or finances or monitor bank accounts; even photographs can be much information. Make sure to completely erase your identity before you take the chance of giving it away, along with your elderly computer.

Related Search:

http://blogs.zdnet.com/green/?p=4979
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